ph536 Privacy Policy

1.Who We Are

ph536 ("ph536," "we," "us," "our") operates the online casino and sports betting platform accessible at ph536.org and any associated mobile or app-based interfaces (collectively, the "Platform"). ph536 is the data controller responsible for the personal information collected through the Platform.

ph536 operates in a PAGCOR-compliant environment and processes personal data in furtherance of its online gaming services, regulatory obligations, and responsible gaming commitments. Questions about this Privacy Policy or data handling practices may be directed to the ph536 Data Protection Officer at the contact details provided in Section 14.

2.Personal Data We Collect

ph536 collects the following categories of personal data in connection with providing the Platform and meeting its legal obligations:

Identity Data:

• Full legal name as it appears on a government-issued Philippine ID;
• Date of birth (collected to verify you are 21 years of age or older, as required by PAGCOR);
• Gender (optional, collected during registration);
• Government-issued ID number (e.g., PhilSys ID, passport, driver's licence) — collected during Know Your Customer (KYC) verification.

Contact Data:

• Philippine mobile number (primary account identifier);
• Email address;
• Residential address (collected for KYC and AML compliance purposes).

Financial Data:

• GCash or PayMaya account number;
• BPI, BDO, or Metrobank account details (where used as a deposit or withdrawal method);
• Transaction history, including deposit amounts, withdrawal amounts, and dates.

Technical & Usage Data:

• IP address and device type at the time of login;
• Browser type and operating system;
• Pages visited, games played, and betting history on the Platform;
• Session duration and login timestamps.

Communications Data:

• Records of live chat conversations with ph536 support agents;
• Email correspondence sent to or received from ph536 support;
• Responses to surveys or feedback requests (where voluntarily provided).

3.How We Collect Your Data

ph536 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Data collected automatically when you access the Platform, including cookies, server logs, and session tracking tools (see Section 7);
• Third-party sources: Identity verification data from PAGCOR-approved KYC providers; fraud-prevention data from payment processors; and publicly available data used to verify the accuracy of information you have provided.

4.Lawful Basis for Processing

ph536 processes your personal data on the following lawful bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to create and manage your ph536 account, process deposits and withdrawals, and deliver the gaming services you have requested;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) obligations, and KYC requirements imposed on ph536 as a regulated gaming operator;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications, where you have given specific, informed, and voluntary consent. You may withdraw consent at any time by contacting support.

5.How ph536 Uses Your Data

ph536 uses the personal data it collects for the following purposes:

• To create, verify, and manage your ph536 player account;
• To process deposits, withdrawals, and bonus credits to your account;
• To verify your identity and age (21+ requirement under PAGCOR rules) at registration and at the time of any withdrawal;
• To comply with Anti-Money Laundering Act obligations, including transaction monitoring and suspicious activity reporting where required;
• To personalise your experience on the Platform, including showing you games relevant to your playing history;
• To communicate with you about your account, including transaction confirmations, security alerts, and support responses;
• To send you promotional offers and bonus notifications, where you have consented to receive marketing;
• To monitor for problem gambling indicators and contact you about responsible gaming tools available on ph536;
• To investigate and resolve disputes, complaints, or suspected breaches of ph536's Terms & Conditions;
• To improve the Platform's technical performance, user interface, and game offering based on aggregated usage analytics.

6.Data Sharing & Disclosure

ph536 does not sell your personal data to third parties. ph536 may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• PAGCOR and regulatory authorities: ph536 is required by its operating framework to disclose player data to PAGCOR and, where applicable, to the Anti-Money Laundering Council (AMLC) of the Philippines;
• KYC and identity verification providers: Third-party providers engaged to verify your identity documents and age as part of the ph536 onboarding and withdrawal process;
• Payment processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) receive the transaction data necessary to process your deposits and withdrawals;
• Game content providers: Where ph536 uses third-party game studios, limited session and wagering data may be shared with those studios for RNG auditing and regulatory compliance purposes;
• Fraud prevention services: ph536 uses third-party fraud detection tools that process IP addresses, device fingerprints, and login patterns to identify suspicious account activity;
• Legal and law enforcement: ph536 will disclose data to law enforcement or courts where required by a valid legal order, warrant, or as otherwise required by Philippine law.

7.Cookies & Tracking Technologies

ph536 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device by your browser. ph536 uses the following types:

• Strictly necessary cookies: Required for the Platform to function — these include session authentication cookies that keep you logged in to your ph536 account. These cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, which pages are visited most, and where errors occur. This data helps ph536 improve the user experience;
• Preference cookies: Used to remember your language preference, display settings, and other personalisation choices made on the Platform.

You may control cookie settings through your browser preferences. Note that disabling strictly necessary cookies may prevent you from accessing certain features of the ph536 Platform, including the login flow.

8.Data Retention

ph536 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLA record-keeping obligations;
• Transaction records: Retained for a minimum of five (5) years as required by the Anti-Money Laundering Act;
• Support communications: Retained for three (3) years following the conclusion of the communication;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for compliance audit purposes;
• Technical and usage data: Retained in aggregated form for up to two (2) years for analytics purposes; individual-level logs retained for 12 months.

9.Data Security

ph536 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your browser and the ph536 Platform;
• Encryption at rest for databases containing sensitive personal and financial data;
• Role-based access controls ensuring ph536 staff access only the data necessary for their job function;
• Regular independent security assessments and penetration testing of Platform infrastructure;
• Two-factor authentication available (and strongly recommended) for all player accounts.

10.Your Rights Under the Data Privacy Act

As a data subject under the Republic Act 10173 (Data Privacy Act of 2012), you hold the following rights with respect to your personal data held by ph536:

• Right to be informed: You have the right to know how ph536 collects, uses, and shares your data — which this Privacy Policy fulfils;
• Right of access: You may request a copy of the personal data ph536 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your ph536 account;
• Right to erasure (right to be forgotten): You may request deletion of your personal data, subject to ph536's legal retention obligations under PAGCOR and AMLA regulations;
• Right to object: You may object to the processing of your personal data for marketing purposes at any time;
• Right to data portability: You may request that ph536 provide your data in a structured, commonly used electronic format;
• Right to file a complaint: You may lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph536 has violated your data privacy rights.

To exercise any of these rights, contact the ph536 Data Protection Officer using the details in Section 14. ph536 will respond to all verifiable rights requests within thirty (30) calendar days.

11.Children & Minors

The ph536 Platform is strictly restricted to individuals aged 21 and above, as mandated by PAGCOR for all online gaming services in the Philippines. ph536 does not knowingly collect personal data from any individual under the age of 21. If ph536 determines that a registered account belongs to a person under 21, the account will be closed immediately, all data associated with that account will be deleted except as required for legal compliance purposes, and any deposits will be returned to the source payment method.

If you believe a minor has registered with ph536, please contact our support team or Data Protection Officer immediately.

12.Cross-Border Data Transfers

Some of ph536's third-party service providers — including game content providers, fraud detection vendors, and certain payment processors — may be located outside the Philippines. Where ph536 transfers personal data internationally, it does so only in accordance with the Data Privacy Act of 2012 and NPC guidelines, ensuring that the recipient country or organisation provides an adequate level of data protection. ph536 employs contractual safeguards (data processing agreements with standard contractual clauses) when required by applicable law.

13.Changes to This Privacy Policy

ph536 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform features. Material changes will be communicated to registered players via the mobile number or email address on file, or through a prominent notice on the Platform. Continued use of ph536 following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and contact support to request account closure.

14.Contact & Data Protection Officer

For questions about this Privacy Policy, to exercise your data subject rights, or to raise a data privacy concern, please contact ph536 through the following channels:

• Data Protection Officer (DPO): Reachable via the ph536 live chat (available 24/7) — request to speak with a DPO representative;
• Email: [email protected] — include "Privacy Request" or "DPO" in your subject line;
• Response time: ph536 aims to acknowledge all privacy requests within five (5) business days and resolve them within thirty (30) calendar days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe ph536 has not handled your personal data in accordance with the Data Privacy Act of 2012.